Self Storage FAQs Hull – Common Questions

Answers from Lockd Self Storage

How do we enter the site?

On your move-in day, you’ll receive an email with your personal PIN code to access the site, along with a text message linking to the PTI Store iD app on the Apple App Store or Google Play. Download the app, enter your PIN, and you’ll be granted access. When you’re near the gates or roller doors, they will appear in the app — just swipe to open. We use PTI’s Store iD app and StorLogix Cloud to make entry easy and secure.

Do you have a phone app?

Yes, we do have an app!

Lockd Future Self Storage uses the StorID app to give you easy and secure access to doors, gates, and smart locks at our facility.

To get started:

Android: Download here

Apple: Downloa d here

How to set it up:

Install the StorID app from the App Store or Google Play

Follow the link above

Enter your access code (provided by our team)

Set your email and password

Accept the terms and you’re all set!

If you need help with setup or access, just contact our team and we’ll be happy to assist.

What are the access hours?

The main indoor facility is open from 6am to 9pm daily. External units can have 24-hour access. These hours are designed to keep the site secure while offering flexibility where needed.

Can I cancel my move-in date?

Yes, you can cancel your move-in anytime up to 24 hours before your scheduled date. Just log into your account to manage your booking.

Is there someone on site to help me?

While we don’t have staff permanently on site, we’re frequently there throughout the day. Our team is based nearby on Hedon Road and can be on site within minutes if needed. Just give us a call!

Can I arrange a viewing?

Yes, you can! Just contact us to book a time, and we’ll be happy to meet you on site for a viewing.

Do I need insurance?

Yes, to keep your belongings fully protected, insurance is required while storing with us. Don’t worry – it’s simple! Just select the value of your items during booking, and we’ll add the cover to your plan. Prices start from as little as £1 per week.

What unit size do I need?

It depends on what you’re storing, but we offer a range of unit sizes to suit everything from a few boxes to the contents of a full house. Contact us if you’re unsure — we’re happy to help you choose.

How long can I store for?

You can store with us for as long as you like, from a minimum of one week. Your storage contract will continue until you give us notice and clear the storage room

Can I pre book?

Yes absolutely! you can pre-book online to guarantee your space and access when you need it.

Do you really price match self storage in Hull?

Yes. We offer a Price Match Promise on comparable self-storage quotes from recognised storage chains.

We actively encourage customers to compare prices first. If you’ve received a quote elsewhere, show it to us and we’ll happily review it. Where possible, we’ll match the price, so you get fair pricing without compromising on quality.

When we match a price, you’re not getting cheaper storage — you’re getting modern, purpose-built self storage in Hull, often at the same price customers are paying elsewhere for less.

Read our Price Match Promise: https://lockdselfstore.co.uk/price-match-promise/

What counts as a comparable quote for your price match?

It’s simple. Get a quote from another recognised storage provider, then get a quote from Lockd. Send us the competitor quote (a link or screenshot is fine) and our team will review it and respond quickly. There’s no pressure — just a straightforward conversation about fair pricing.

If you price match, will I be getting the same level of storage?

No — and that’s the point. When we match a price, you’re not getting the same storage experience. Lockd offers modern, purpose-built self storage with clean, secure facilities and local on-site support. In many cases, customers are paying the same price elsewhere for a more basic setup.

Our Price Match Promise is about fairness on price, not lowering standards.

Sarah Ribeiro

Owner Paul has provided excellent and efficient customer service, taking his time and attention to ensure safe booking, find me a unit and explain all details and instructions clearly at last minute - would highly recommend 5 stars!!!!

Susan North

Paul went out of his way to help me today, he didnt have too but he did. He sat and explained to a complete technophobe how to use my pin to gain access. I cant thank him enough and his buddy for the prompt service. Top marks 😊

aiden taylor

great facility super secure and easy entry via app so no need to get out of the car in bad weather, 5 stars from me would reccomend to friends and family

First Choice Fix LTD

Easy process, top notch security for easy peace of mind. No long contracts involved - Fantastic service

Inverse Midas

Excellent value for money secure storage compared to other offerings. Was with them for just under a year and the only issues I had was a bug with the app that lets you in to the site. However you have your own PIN code to gain access if the app doesn’t work for some reason, which was a decent stop-gap whilst the app was fixed. The chap who you could say, was the site manager of sorts call Paul, was always a phone call away if any questions about the site or your storage locker needed answers to, or any issues accessing the site. Very friendly and helpful guy, great support, low prices, well secured storage units and site with a range of different storage units to choose from. Recommended!

Michael Barley

Best place around by far any problem give a ring n sorted out whilst on phone , really great people titch

Paul Coates

Spotlessly clean facility, easy to use via the phone app. Paul has been very helpful. Definitely recommend the service provided.

Daniel Morgan

Absolutely fantastic thank you

Linda Martin

Recently started to use Lock'd. Excellent service from Paul and Jamie. Exceeded all expectations. Customer care exceptional. The facilities are in a handy location, very clean and the access is great with easy to follow technology, plus the security is very high. I'm extremely impressed with the team and the facilities. The price is much less than I've been paying for another storage facility in Hull. I highly recommend Lockd whatever size storage you need and great to see a local family run business in this competitive market. Thank you Lock"d

FAQ’s