Privacy Policy
Lockd Future Self Storage Ltd (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our self storage facility in Hull. In addition, it sets out your rights under UK data protection law.
1. Who We Are
Lockd Future Self Storage Ltd is a limited company registered in England and Wales. We operate a secure storage facility with modern digital access systems. Therefore, you can trust that your information and your goods are handled responsibly.
2. Information We Collect
When you use our storage services in Hull, we collect personal data that is necessary to provide safe and reliable storage. In particular, this may include:
- Personal details such as name, address, phone number, and email
- Payment information processed securely by Stripe (we do not store card details)
- Booking and account details managed through Stora
- Security data including CCTV footage and access logs
Moreover, this information helps us operate a safe and fully monitored facility.
3. How We Use Your Information
We use your personal data to provide and improve our storage services. For example:
- To process and manage your storage booking
- To collect payments and issue invoices
- To provide customer support and respond to enquiries
- To maintain site safety and 24/7 security
- To comply with UK legal obligations and prevent fraud
As a result, we can ensure your storage account remains secure and accessible. In addition, we may contact you about essential service updates.
4. Sharing Your Information
We only share your data with trusted partners that help us deliver our services. For instance:
- Stora – booking and account management
- Stripe – secure online payment processing
- DSOC – professional site monitoring and security
Importantly, we never sell your personal information to third parties. Therefore, your data remains private and protected.
5. Data Retention
We keep personal data only as long as necessary for legitimate business and legal purposes. Typically:
- Booking and account information is retained as required by law
- CCTV and access logs are deleted when no longer needed for security
In summary, we retain your data only for clear and lawful reasons.
6. Data Security
We use strong measures to protect your information. For example:
- Encryption of sensitive payment and booking information
- Secure systems with restricted access for authorised staff
- 24/7 monitored CCTV and digital entry controls
Consequently, your personal data is protected against misuse, loss, or unauthorised access. In addition, we regularly review our security practices.
7. Your Rights
Under UK data protection law, you have rights regarding your personal data. Specifically, you can:
- Access the information we hold about you
- Request corrections to inaccurate details
- Request deletion of your data (where legally possible)
- Object to or restrict certain types of processing
- Request a copy of your data in portable format
However, please note that some requests may be limited by legal requirements. To exercise your rights, contact us at: info@lockdselfstore.co.uk
8. Cookies
Our website may use cookies to improve functionality and analyse visitor behaviour. Additionally, cookies help us understand how customers use our site and allow us to improve user experience. You can control or disable cookies through your browser settings at any time.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in our services, security measures, or legal obligations. Accordingly, the most recent version will always appear on this page. In conclusion, we recommend reviewing this page regularly to stay informed.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Lockd Future Self Storage Ltd
Trading Address: 31–33 Reform Street, Hull, HU2 8EF
Phone: 01482 276010
Email: info@lockdselfstore.co.uk
Sarah RibeiroOwner Paul has provided excellent and efficient customer service, taking his time and attention to ensure safe booking, find me a unit and explain all details and instructions clearly at last minute - would highly recommend 5 stars!!!!Trustindex verifies that the original source of the review is Google.
Susan NorthPaul went out of his way to help me today, he didnt have too but he did. He sat and explained to a complete technophobe how to use my pin to gain access. I cant thank him enough and his buddy for the prompt service. Top marks 😊
aiden taylorgreat facility super secure and easy entry via app so no need to get out of the car in bad weather, 5 stars from me would reccomend to friends and family
First Choice Fix LTDEasy process, top notch security for easy peace of mind. No long contracts involved - Fantastic service
Inverse MidasExcellent value for money secure storage compared to other offerings. Was with them for just under a year and the only issues I had was a bug with the app that lets you in to the site. However you have your own PIN code to gain access if the app doesn’t work for some reason, which was a decent stop-gap whilst the app was fixed. The chap who you could say, was the site manager of sorts call Paul, was always a phone call away if any questions about the site or your storage locker needed answers to, or any issues accessing the site. Very friendly and helpful guy, great support, low prices, well secured storage units and site with a range of different storage units to choose from. Recommended!
Michael BarleyBest place around by far any problem give a ring n sorted out whilst on phone , really great people titch
Paul CoatesSpotlessly clean facility, easy to use via the phone app. Paul has been very helpful. Definitely recommend the service provided.
Daniel MorganAbsolutely fantastic thank you
Linda MartinRecently started to use Lock'd. Excellent service from Paul and Jamie. Exceeded all expectations. Customer care exceptional. The facilities are in a handy location, very clean and the access is great with easy to follow technology, plus the security is very high. I'm extremely impressed with the team and the facilities. The price is much less than I've been paying for another storage facility in Hull. I highly recommend Lockd whatever size storage you need and great to see a local family run business in this competitive market. Thank you Lock"d